Frequently Asked Questions

To register an account, follow these simple steps: Click on "Register" or "Sign Up" in the navigation menu. Fill in the required information, including your email address, password, and any other details requested. Submit the registration form. You will then receive a confirmation email with a verification link. Click on the verification link to activate your account. Once activated, you can log in using your email and password. If you encounter any issues during the registration process, feel free to reach out to our customer support team for assistance.

Yes, we offer international shipping to various countries. The availability of international shipping options may vary depending on your location. During the checkout process, you can enter your shipping address to see the available shipping methods and estimated delivery times for your region. Please note that international orders may be subject to customs duties, taxes, and import fees imposed by your country's customs authorities. These charges are the responsibility of the recipient and are not included in the product price or shipping fees.

We offer various shipping options to meet your needs. During checkout, you can select from available carriers such as DHL, ARAMEX, and FEDEX for international shipments. For deliveries within the UAE, we handle the shipping ourselves to ensure prompt and reliable service. The available shipping methods and delivery times will be displayed based on your shipping address and the items in your order. We recommend reviewing the shipping options at checkout to select the best method for your needs.

You can obtain an estimated date of delivery based on your location and chosen shipping method. Currently, we offer shipping through DHL, ARAMEX, and FEDEX. For deliveries within the UAE, we handle the shipping ourselves. Once you proceed to checkout and enter your shipping address, you will see the estimated delivery date before finalizing your order. Additionally, we will send you the shipment tracking number via email once your order has been dispatched, allowing you to track your package's journey until it reaches your doorstep. If you have any specific delivery inquiries or urgent requests, please feel free to reach out to our customer support team for assistance.

No, we do not offer the option to split orders for shipment to different locations. However, you can arrange two separate orders if you need items to be shipped to different addresses. If you require further assistance or have specific shipping needs, please don't hesitate to contact our customer support team. We're here to help ensure your order is processed smoothly.

We currently accept online payments and PayPal. Additionally, we offer the option to reserve your items and pay later. If you choose this option, please contact our team to arrange the reservation and payment details. We're here to assist you in making your purchase as convenient as possible.

No, we do not offer split payments as a standard option. However, you can contact our customer support team to discuss the possibility based on your specific case. We aim to accommodate our customers' needs whenever possible and will do our best to assist you. Please reach out to us for further assistance regarding payment options.

If you wish to return or exchange an item, please contact our customer support team with your order details. We will guide you through the return or exchange process based on our policies and the specifics of your case. You can find our contact information on our website or in your order confirmation email. Please ensure that the item is in its original condition and packaging. We strive to make the return or exchange process as smooth as possible for you.

To cancel an order, please contact our customer support team with your order details. We will process your cancellation based on the specifics of your case and our cancellation policies. You can find our contact information on our website or in your order confirmation email. Please note that it's important to reach out to us as soon as possible, as some orders may be subject to specific cancellation deadlines or procedures.

If you encounter any issues while completing your order, please don't hesitate to contact our customer support team for assistance. Our dedicated team is here to help you resolve any difficulties you may experience during the checkout process. Whether it's technical issues, payment concerns, or any other challenges, we're committed to ensuring a smooth and hassle-free shopping experience for you. You can find our contact information on our website or reach out to us via email or phone. We're available to assist you and address any questions or concerns you may have.